Privacy Policy

This Privacy Policy describes how Phil Long Collision Center ("the Company," "we," "us," or "our") collects, uses, and shares information about you when you use our website and services. It also describes the choices available to you regarding the use of your personal information and how you can access and update that information.

Interpretation and Definitions

The following definitions apply throughout this Privacy Policy:

• Account means a unique account created for you to access our service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party.
• Company refers to Phil Long Collision Center, 4045 Sinton Rd, Colorado Springs, CO 80907.
• Cookies are small files placed on your device by a website that record browsing activity and preferences.
• Country refers to Colorado, United States.
• Device means any device that can access the service, such as a computer, mobile phone, or tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to our website.
• Service Provider means any third party that processes data on our behalf.
• Usage Data refers to data collected automatically when using the service.
• You means the individual accessing or using the service.

Collecting and Using Your Personal Data

Personal Data Collected

When you use our service or contact us, we may ask you to provide certain personally identifiable information, including but not limited to:

• Email address
• First and last name
• Phone number
• Address, city, state, and ZIP code
• Vehicle information relevant to your repair or estimate request

Usage Data Collected Automatically

Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the service via a mobile device, we may collect information including your device type, unique device ID, IP address, mobile operating system, and mobile browser type.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Certain sections of our service and emails may also contain web beacons — small electronic files used to count users and verify email open rates.

We use the following categories of cookies:

• Necessary / Essential Cookies (Session): Required for the service to function. They authenticate users and prevent fraudulent account use.
• Cookies Policy / Notice Acceptance Cookies (Persistent): Identify users who have accepted our cookie policy.
• Functionality Cookies (Persistent): Remember your choices, such as preferences, to provide a more personalized experience.

Where required by law, non-essential cookies require your consent. You can withdraw or change your consent at any time through your browser or device settings.

Use of Your Personal Data

We may use your Personal Data for the following purposes:

• Providing and maintaining our service
• Managing your account and service requests
• Contacting you via email, phone, or SMS regarding your repair estimate, service updates, or appointment information
• Sending information about services or industry updates where you have not opted out
• Responding to and managing your inquiries and requests
• Evaluating or conducting business transfers, mergers, or acquisitions
• Analyzing usage trends to improve our website and services

Data Sharing

We may share your Personal Data with:

• Service providers who assist with monitoring, analyzing, or operating our service
• Business partners offering products or services relevant to vehicle owners
• Affiliates, who are required to honor this Privacy Policy
• Third parties with your explicit consent
• Successors in connection with a business transfer, merger, or acquisition

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes outlined in this policy. Specific retention periods include:

• Account and contact information: retained for the duration of your relationship with us plus up to 24 months after your last interaction
• Customer support and correspondence: up to 24 months from the date of closure
• Website analytics and server logs: up to 24 months from collection

We may retain data beyond these periods to comply with legal obligations, resolve disputes, or enforce agreements. When retention periods expire, data is securely deleted, anonymized, or stored in encrypted systems.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at our operating offices and in any locations where our service providers are located. If we transfer data outside of the United States, we ensure appropriate safeguards are in place as required by applicable law.

Delete Your Personal Data

You have the right to request deletion of your Personal Data. To submit a deletion request, contact us using the information at the bottom of this page. We may retain certain information where legally required or where retention is necessary to fulfill a contractual obligation.

Disclosure of Your Personal Data

Business Transactions

In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your data becomes subject to a different privacy policy.

Law Enforcement

We may disclose your Personal Data if required by law or in response to valid requests from public authorities, such as a court or government agency.

Other Legal Requirements

We may disclose your Personal Data when necessary to:

• Comply with a legal obligation
• Protect the rights or property of Phil Long Collision Center
• Prevent or investigate potential wrongdoing
• Protect the safety of our users or the public
• Defend against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us. We use commercially reasonable measures to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use caution when sharing information online.

Children's Privacy

Our service is not directed to anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to remove that information from our systems.

Links to Other Websites

Our service may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party sites and assume no responsibility for them. We strongly recommend reviewing the privacy policy of every site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the "Last Updated" date. We may also notify you via email or a prominent notice on our website before changes become effective.