Frequently Asked Questions

Repair timelines depend on damage severity, parts availability, and current shop volume. General ranges:

• Minor damage (single panel, no structural involvement): 3 to 5 business days
• Moderate damage (multiple panels, no frame involvement): 5 to 10 business days
• Major damage (structural, frame, multiple systems): 10 to 20 business days

Parts availability is the most common reason timelines extend beyond the initial estimate. Phil Long orders parts immediately upon estimate approval and updates you if anything changes.

1. Drop-off: Your estimator reviews the damage, explains what will be repaired, and sets your timeline. If insurance is involved, Phil Long contacts your insurer directly.
2. Disassembly: Technicians access the full damage, including anything not visible at the surface. Supplements are filed with your insurer if additional damage is found.
3. Repair: Body work, frame straightening, and paint are completed in sequence using OEM procedures.
4. ADAS calibration: Performed in-house on all qualifying repairs before the vehicle leaves the facility.
5. Quality inspection: Phil Long completes a final inspection and test drive. Your team walks you through the repairs at pick-up and reviews your lifetime warranty.

Yes. Phil Long photographs every vehicle at intake and at completion. You can request your before and after documentation when you pick up your vehicle.

Phil Long contacts you directly once your vehicle passes quality inspection and is ready for pickup. Your service advisor will call with the confirmed pickup date and time. For status updates during the repair, call (719) 667-2900.

Yes, in most cases. Phil Long uses computerized spectrophotometer technology to match your vehicle’s exact paint code and account for any weathering or fading. The refinishing process follows OEM procedures: primer, base coat, clear coat, and controlled curing. For vehicles with significantly aged or sun-faded paint, there may be minor variation at panel edges. Your estimator will explain what to expect before any work begins.